Investigating issues with Authentication Services
Incident
Report for OneWelcome Identity Platform StatusPage
Resolved
Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.
Update
We are continuing to add a workaround. The system remains stable, however.
Update
We are implementing a fix that should ensure continued stability and prevent recurrence.
Monitoring
The system has remained stable, and we understand the underlying cause; however, we are continuing to monitor and work towards a resolution that will ensure continued availability.
Update
While services have been stable for some time, we are still working on the longer-term fix.
Investigating
The Thales incident Response Team is currently working towards service restoration.
We will provide further updates as they become available.
We will provide further updates as they become available.
Identified
The Thales Incident Response Team is actively investigating reports of a potential service interruption with authentication services. We are isolating the affected component and working towards resolution.
At this time, the issue does not appear entirely widespread, but some customers may see issues while authenticating.
We apologize for any inconvenience and will update this incident with additional information as it becomes available.
At this time, the issue does not appear entirely widespread, but some customers may see issues while authenticating.
We apologize for any inconvenience and will update this incident with additional information as it becomes available.
This incident affected: EU Service Zone.