All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

EU Service Zone Operational
90 days ago
99.68 % uptime
Today
US Service Zone Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 29, 2026
Completed - The scheduled maintenance has been completed.
May 29, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 UTC
Scheduled - To maintain the robustness, stability, and security of the OneWelcome Identity Cloud Platform, we will perform essential infrastructure updates during the maintenance window below.

Our services run across multiple instances for high availability; however, there could be short service interruptions during the maintenance window.

Maintenance window: 28 May, 21:00–01:00 UTC

This maintenance includes backend upgrades and the deployment of the latest security features.

Questions? Please reach out at https://supportportal.thalesgroup.com/csm?

May 17, 10:22 UTC
May 28, 2026
May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Resolved - We will now close this incident.
May 21, 20:51 UTC
Update - The affected customers have been returned to operational status; however, the WAF is still experiencing issues. We will keep this incident open until we get confirmation that all issues have been resolved.
May 21, 12:49 UTC
Investigating - Our Cloud Web Application Firewall is experiencing issues affecting a small subset of customers. Updates regarding the progress of the incident can be found here:

https://status.imperva.com/incidents/yhpxj3h2fc3g?_sm_au_=iVV67Nr3fDc3DKfQ

Thank you.

May 20, 22:27 UTC
May 20, 2026
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.