All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

EU Service Zone Operational
90 days ago
99.68 % uptime
Today
US Service Zone Operational
90 days ago
100.0 % uptime
Today
Additional Services Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Support Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 13, 2026

No incidents reported today.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Resolved - This incident has been resolved.
Jul 10, 10:43 UTC
Update - The issue has been identified and fixed; we are closely monitoring the service
Jul 10, 10:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 10:22 UTC
Investigating - The Thales Incident Response Team is actively investigating reports of a service disruption with ACCESS services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.

Jul 10, 10:19 UTC
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Completed - The scheduled maintenance has been completed.
Jul 1, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 UTC
Scheduled - To maintain the robustness, stability, and security of the OneWelcome Identity Cloud Platform, we will perform essential infrastructure updates during the maintenance window below.

Our services run across multiple instances for high availability; however, up to 5 minutes of service downtime may occur during the maintenance window.

Maintenance window: 1st July, 18:00–19:00 UTC

This maintenance includes backend upgrades and the deployment of the latest security features.

Questions? Please reach out at https://supportportal.thalesgroup.com/csm?

Jun 22, 12:16 UTC
Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.