All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

EU Service Zone Operational
90 days ago
99.24 % uptime
Today
US Service Zone Operational
90 days ago
100.0 % uptime
Today
Additional Services Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Support Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Resolved - This incident has been resolved.
Aug 3, 14:19 UTC
Monitoring - The issue affecting our SMS service has been addressed. Our team is actively monitoring the system to ensure full stability.
Aug 3, 08:54 UTC
Update - Issue with the SMS Services has been resolved now. We are monitoring it.
Aug 3, 06:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 3, 06:28 UTC
Update - We are continuing to work with our SMS vendor to restore service.

We will provide further updates as they become available.

Aug 3, 05:00 UTC
Update - We are continuing to work with our SMS vendor to restore service.

We will provide further updates as they become available.

Aug 3, 01:42 UTC
Update - We are working with our SMS vendor to restore service.

We will provide further updates as they become available.

Aug 2, 22:14 UTC
Update - The Thales incident Response Team is currently working towards service restoration.

We will provide further updates as they become available.

Aug 2, 22:03 UTC
Update - The Thales incident Response Team is currently working towards service restoration.

We will provide further updates as they become available.

Aug 2, 20:47 UTC
Investigating - We’re experiencing a service outage with our SMS Service Provider end. Our team is currently working to restore the service.
We apologize for any inconvenience. Please expect the next update in 60 minutes.

Aug 2, 20:23 UTC

Aug 2, 2026

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Postmortem - Read details
Jul 31, 10:39 UTC
Resolved - This incident has been resolved.
Jul 27, 07:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 27, 07:51 UTC
Investigating - Our Email Services are currently experiencing issues impacting a small subset of customers. Our team is actively investigating the matter and will provide updates as they become available.
Jul 27, 07:48 UTC

Jul 26, 2026

No incidents reported.