May 22, 2025 - 22:00 BST
Maintenance Window: May 22, 2025, from 23:00 to 03:00 CEST (May 23, 2025)
Is there any customer action required and potential downtime?
No action is required from your side at this time.
We do not expect any downtime during this maintenance window.
As part of this update, the following admin endpoints will be transitioned from the onewelcome.io domain to onewelcome.com:
console.onewelcome.io → console.onewelcome.com
login.onewelcome.io → login.onewelcome.com
onewelcome.onewelcome.io → ciam.onewelcome.com
Redirects will be in place for a grace period to ensure a smooth transition from the old endpoints to the new ones.
If you have any questions or concerns, please don’t hesitate to reach out via our support portal: supportportal.thalesgroup.com/csm
Thank you for your continued trust.
Kind regards,
Thales Service Desk
May 22, 2025 22:00 - May 23, 2025 02:00 BST
About This Site
Welcome to the Thales OneWelcome Identity Platform Status Dashboard.
This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.
You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.
This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.