All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

Uptime over the past 90 days. View historical uptime.
EU Service Zone Operational
US Service Zone Operational
Additional Services Operational
Support Ticketing System Operational
Support Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

EU Zone - One Welcome Planned Back-end Maintenance - RITM
Completed - The scheduled maintenance has been completed.
Sep 6, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 UTC
Scheduled - To maintain the robustness, stability, and security of the OneWelcome Identity Cloud Platform, we will perform essential infrastructure updates during the maintenance window below.

Our services run across multiple instances for high availability; however, up to 5 minutes of service downtime may occur during the maintenance window.

Maintenance window: 06th September 2026, 00:00–01:00 UTC

This maintenance includes backend upgrades and the deployment of the latest security features.

Questions? Please reach out at https://supportportal.thalesgroup.com/csm?
Sep 2, 14:33 UTC

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Investigating issues with Authentication Services
Resolved - Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.
Sep 2, 03:58 UTC
Update - We are continuing to add a workaround. The system remains stable, however.
Sep 2, 03:48 UTC
Update - We are implementing a fix that should ensure continued stability and prevent recurrence.
Sep 2, 02:54 UTC
Monitoring - The system has remained stable, and we understand the underlying cause; however, we are continuing to monitor and work towards a resolution that will ensure continued availability.
Sep 2, 02:07 UTC
Update - While services have been stable for some time, we are still working on the longer-term fix.
Sep 2, 00:06 UTC
Investigating - The Thales incident Response Team is currently working towards service restoration.

We will provide further updates as they become available.
Sep 1, 22:59 UTC
Identified - The Thales Incident Response Team is actively investigating reports of a potential service interruption with authentication services. We are isolating the affected component and working towards resolution.

At this time, the issue does not appear entirely widespread, but some customers may see issues while authenticating.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Sep 1, 22:08 UTC

Sep 1, 2026

Investigating issues with Authentication
Postmortem - Read details
Sep 4, 10:03 UTC
Resolved - All services are stable and behaving as expected. An Incident report will be made available within 5 business days.
Sep 1, 17:14 UTC
Monitoring - The issue with Authentication Services has been resolved, and, where necessary, corrective action was taken for the customers affected.


We will monitor for any anomalies before closing the incident.
Sep 1, 14:55 UTC
Identified - We have identified the misbehaving back-end component and have made some changes and are validating the results.

We will provide further updates as they become available.
Sep 1, 14:43 UTC
Investigating - The Thales incident Response Team is currently working towards service restoration.

We will provide further updates as they become available.
Sep 1, 14:20 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Investigating issues with Events Reporting
Postmortem - Read details
Sep 4, 10:50 UTC
Resolved - This incident has been resolved.
Aug 28, 09:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 06:35 UTC
Identified - A workaround has been implemented, and Old Event reporting is currently functioning as expected. However, some issues persist with New Event reporting, where users are able to query but are unable to access the events. Our team is actively working to resolve this issue and will provide further updates as they become available.
Aug 28, 05:08 UTC
Investigating - The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Aug 28, 04:31 UTC
OneWelcome planned disruptive maintenance for August 27th from 21.00 to 01.00 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 UTC
Scheduled - Dear customer,

To ensure OneWelcome's infrastructure is robust, stable, and secure, we need to conduct necessary updates in the Identity Cloud Platform.

During maintenance, we expect no major downtime, but during the maintenance window,there could be short service interruptions.

We always strive to do updates transparently without any impact or with very minimal impact for our users.

As part of this maintenance, the backend will be updated with the latest version and security features.

The updates will be conducted on August 27th from 21.00 to 01.00 UTC. If you have any questions, you can contact us at supportportal.thalesgroup.com/csm.
Aug 18, 10:52 UTC
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