EU Zone - One Welcome Planned Back-end Maintenance

Scheduled Maintenance Report for OneWelcome Identity Platform StatusPage

Completed

The scheduled maintenance has been completed.

Posted Nov 04, 2026 - 02:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 03, 2026 - 21:00 UTC

Scheduled

To maintain the robustness, stability, and security of the OneWelcome Identity Cloud Platform, we will perform essential infrastructure updates during the maintenance window below.

Our services run across multiple instances for high availability; however, due to the nature of the maintenance, additional stress will be put on the system, possibly incurring brief moments of service degradation during the maintenance window.

Maintenance window: 3 November, 21:00–02:00 UTC

This maintenance includes backend upgrades and the deployment of the latest security features.

Questions? Please reach out at https://supportportal.thalesgroup.com/csm?

Posted Oct 19, 2026 - 19:05 UTC

This scheduled maintenance affected: EU Service Zone.

Incident Categories

Operational

All systems are operational

Degraded Performance

The cloud infrastructure is experiencing degradation of service impacted but works intermittently.

Partial Outage

One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.

Major Outage

All cloud nodes are down, impacting services for all customers.

Maintenance

There is a planned upcoming maintenance.