OneWelcome planned back-end maintenance

Scheduled

Dear customer,

To ensure OneWelcome's infrastructure is robust, stable and secure we need to conduct necessary updates in the Identity Cloud Platform.
All our services are deployed over multiple instances for high availability, hence we expect no service downtime during this maintenance.
We always strive to do updates transparently without any impact or with very minimal impact for our users.

As part of this maintenance, the backend will be updated with the latest version and security features.

The updates will be conducted on January 7th from 02.00 to 06.00 CEST. If you have any questions, you can contact us at supportportal.thalesgroup.com/csm.

Posted Dec 15, 2025 - 19:34 CET

Incident Categories

Operational

All systems are operational

Degraded Performance

The cloud infrastructure is experiencing degradation of service impacted but works intermittently.

Partial Outage

One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.

Major Outage

All cloud nodes are down, impacting services for all customers.

Maintenance

There is a planned upcoming maintenance.