OneWelcome planned maintenance for November 26th from 23.00 to 03.00 CEST

Scheduled Maintenance Report for OneWelcome Identity Platform StatusPage

Completed

The scheduled maintenance has been completed.

Posted Nov 27, 2025 - 03:00 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 26, 2025 - 23:00 CET

Scheduled

To ensure OneWelcome's infrastructure is robust, stable and secure we need to conduct necessary updates in the Identity Cloud Platform. All our services are deployed over multiple instances for high availability, hence we expect no service downtime during this maintenance.
We always strive to do updates transparently without any impact or with very minimal impact for our users.

As part of this maintenance, the back-end will be updated with the latest version and security features.

Maintenance Window: November 26th from 23.00 to 03.00 CEST (November 27th).

If you have any questions, you can contact us at supportportal.thalesgroup.com/csm.

Thank you for your continued trust.

Kind regards,
Thales Service Desk

Posted Nov 13, 2025 - 14:25 CET

This scheduled maintenance affected: EU Service Zone.

Incident Categories

Operational

All systems are operational

Degraded Performance

The cloud infrastructure is experiencing degradation of service impacted but works intermittently.

Partial Outage

One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.

Major Outage

All cloud nodes are down, impacting services for all customers.

Maintenance

There is a planned upcoming maintenance.