Investigating issues with Events Reporting

Incident Report for OneWelcome Identity Platform StatusPage

Postmortem

Incident Report available

The Incident Report is available on our Knowledge Base here: OWIR-20260828

Posted Sep 04, 2026 - 10:50 UTC

Resolved

This incident has been resolved.
Posted Aug 28, 2026 - 09:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 28, 2026 - 06:35 UTC

Identified

A workaround has been implemented, and Old Event reporting is currently functioning as expected. However, some issues persist with New Event reporting, where users are able to query but are unable to access the events. Our team is actively working to resolve this issue and will provide further updates as they become available.
Posted Aug 28, 2026 - 05:08 UTC

Investigating

The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Posted Aug 28, 2026 - 04:31 UTC
This incident affected: EU Service Zone.
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.