OneWelcome emergency maintenance for 21st Oct 2025 - 22:00 CEST

Scheduled Maintenance Report for OneWelcome Identity Platform StatusPage

Completed

The scheduled maintenance has been completed.

Posted Oct 21, 2025 - 22:30 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 21, 2025 - 22:00 CEST

Scheduled

To maintain the robustness, stability, and security of the OneWelcome infrastructure, SFR will be performing an emergency maintenance on the SMS service to the Thales OneWelcome Identity Cloud Platform. Our services are designed for high availability and are deployed across multiple instances. This update is part of our ongoing efforts to improve service quality.

Maintenance Window: Oct 21, 2025, from 22:00 CEST

If you have any questions or concerns, please don’t hesitate to reach out via our support portal: supportportal.thalesgroup.com/csm

Thank you for your continued trust.

Kind regards,
Thales Service Desk

Posted Oct 21, 2025 - 18:32 CEST

This scheduled maintenance affected: EU Service Zone.

Incident Categories

Operational

All systems are operational

Degraded Performance

The cloud infrastructure is experiencing degradation of service impacted but works intermittently.

Partial Outage

One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.

Major Outage

All cloud nodes are down, impacting services for all customers.

Maintenance

There is a planned upcoming maintenance.