Investigating issues with Email services

Incident Report for OneWelcome Identity Platform StatusPage

Postmortem

The Incident Report is available in our Knowledge Base here: KB0030838

Posted Jul 31, 2026 - 10:39 UTC

Resolved

This incident has been resolved.
Posted Jul 27, 2026 - 07:58 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 27, 2026 - 07:51 UTC

Investigating

Our Email Services are currently experiencing issues impacting a small subset of customers. Our team is actively investigating the matter and will provide updates as they become available.
Posted Jul 27, 2026 - 07:48 UTC
This incident affected: EU Service Zone.
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.