Investigating issues with Service components

Incident Report for OneWelcome Identity Platform StatusPage

Postmortem

Incident Report KB0030118

Posted Feb 11, 2026 - 12:49 UTC

Resolved

This incident has been resolved.
Posted Dec 03, 2025 - 14:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 03, 2025 - 14:21 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 03, 2025 - 14:20 UTC

Investigating

The Thales Incident Response Team is actively investigating reports of a potential service interruption with services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Posted Dec 03, 2025 - 14:13 UTC
This incident affected: EU Service Zone.
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.