Investigating issues with ACCESS component

Incident Report for OneWelcome Identity Platform StatusPage

Postmortem

Incident Report Available
The Incident Report is available in our Knowledge Base here: OWIR-20260824

Posted Aug 31, 2026 - 14:59 UTC

Resolved

This incident has been resolved.
Posted Aug 24, 2026 - 11:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 24, 2026 - 11:51 UTC

Investigating

The Thales Incident Response Team is actively investigating reports of a service disruption with ACCESS services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Posted Aug 24, 2026 - 10:58 UTC
This incident affected: EU Service Zone.
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.