Investigating issues with ACCESS component

Postmortem

Posted Feb 11, 2026 - 14:24 UTC

Resolved

This incident has been resolved.
Posted Feb 02, 2026 - 11:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 02, 2026 - 11:40 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 02, 2026 - 11:39 UTC

Investigating

The Thales Incident Response Team is actively investigating reports of a potential service interruption with ACCESS services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Posted Feb 02, 2026 - 11:39 UTC
This incident affected: EU Service Zone.