OneWelcome planned disruptive maintenance for May 28th from 21.00 to 01.00 UTC

Scheduled

To maintain the robustness, stability, and security of the OneWelcome Identity Cloud Platform, we will perform essential infrastructure updates during the maintenance window below.

Our services run across multiple instances for high availability; however, there could be short service interruptions during the maintenance window.

Maintenance window: 28 May, 21:00–01:00 UTC

This maintenance includes backend upgrades and the deployment of the latest security features.

Questions? Please reach out at https://supportportal.thalesgroup.com/csm?

Posted May 17, 2026 - 10:22 UTC

Incident Categories

Operational

All systems are operational

Degraded Performance

The cloud infrastructure is experiencing degradation of service impacted but works intermittently.

Partial Outage

One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.

Major Outage

All cloud nodes are down, impacting services for all customers.

Maintenance

There is a planned upcoming maintenance.