OneWelcome planned disruptive maintenance for May 28th from 21.00 to 01.00 UTC

Scheduled Maintenance Report for OneWelcome Identity Platform StatusPage

Completed

The scheduled maintenance has been completed.
Posted May 29, 2026 - 01:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 28, 2026 - 21:00 UTC

Scheduled

To maintain the robustness, stability, and security of the OneWelcome Identity Cloud Platform, we will perform essential infrastructure updates during the maintenance window below.

Our services run across multiple instances for high availability; however, there could be short service interruptions during the maintenance window.

Maintenance window: 28 May, 21:00–01:00 UTC

This maintenance includes backend upgrades and the deployment of the latest security features.

Questions? Please reach out at https://supportportal.thalesgroup.com/csm?
Posted May 17, 2026 - 10:22 UTC
This scheduled maintenance affected: EU Service Zone.
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.