EU Zone - Emergency Back-end Maintenance - Delegated User Management (DMV2)

Scheduled Maintenance Report for OneWelcome Identity Platform StatusPage

Completed

The scheduled maintenance has been completed.

Posted Apr 01, 2026 - 21:00 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 01, 2026 - 20:00 CEST

Scheduled

Today, April 1, 2026, between 20:00 and 21:00 CEST, we will perform emergency maintenance to address degraded performance limited to our Delegated User Management (DMV2) component (not RITM, DMV1).

Users may currently encounter delays when loading or managing users and organizations, as well as intermittent errors when assigning roles or updating access permissions.

During the maintenance window, users may experience temporary disruptions or limited availability for up to 15 minutes near the beginning of the 1-hour window.

Posted Apr 01, 2026 - 16:07 CEST

This scheduled maintenance affected: EU Service Zone.

Incident Categories

Operational

All systems are operational

Degraded Performance

The cloud infrastructure is experiencing degradation of service impacted but works intermittently.

Partial Outage

One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.

Major Outage

All cloud nodes are down, impacting services for all customers.

Maintenance

There is a planned upcoming maintenance.