Cloud WAF Ongoing Incident

Incident Report for OneWelcome Identity Platform StatusPage

Resolved

We will now close this incident.
Posted May 21, 2026 - 20:51 UTC

Update

The affected customers have been returned to operational status; however, the WAF is still experiencing issues. We will keep this incident open until we get confirmation that all issues have been resolved.
Posted May 21, 2026 - 12:49 UTC

Investigating

Our Cloud Web Application Firewall is experiencing issues affecting a small subset of customers. Updates regarding the progress of the incident can be found here:

https://status.imperva.com/incidents/yhpxj3h2fc3g?_sm_au_=iVV67Nr3fDc3DKfQ

Thank you.
Posted May 20, 2026 - 22:27 UTC
This incident affected: EU Service Zone.
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.