All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

EU Service Zone Operational
90 days ago
99.99 % uptime
Today
US Service Zone Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 24, 2026

No incidents reported today.

Mar 23, 2026
Resolved - This incident has been resolved.
Mar 23, 12:37 CET
Investigating - The Amsterdam GTT datacenter is currently impacted by network issues, first observed at 11:20 CET. The Thales Incident Response Team is actively working to identify the root cause and restore normal operations. Further updates will be communicated as the situation develops.
Mar 23, 12:10 CET
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026
Resolved - The issue with Third Party Integration (eHerkenning, DigiD) has been resolved and, where necessary, corrective action was taken for the customers affected.

The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Mar 17, 17:32 CET
Monitoring - We experienced a service outage with Third Party Integration (eHerkenning, DigiD). They have confirmed that services are now up and stable but are still in a monitoring state. We will provide updates as they become available.
Mar 17, 16:57 CET
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.