All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

Uptime over the past 90 days. View historical uptime.
EU Service Zone Operational
90 days ago
99.98 % uptime
Today
US Service Zone Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 4, 2025

No incidents reported today.

Dec 3, 2025
Investigating issues with Service components
Resolved - This incident has been resolved.
Dec 3, 15:25 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 15:21 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 3, 15:20 CET
Investigating - The Thales Incident Response Team is actively investigating reports of a potential service interruption with services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Dec 3, 15:13 CET
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
OneWelcome planned maintenance for November 26th from 23.00 to 03.00 CEST
Completed - The scheduled maintenance has been completed.
Nov 27, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 CET
Scheduled - To ensure OneWelcome's infrastructure is robust, stable and secure we need to conduct necessary updates in the Identity Cloud Platform. All our services are deployed over multiple instances for high availability, hence we expect no service downtime during this maintenance.
We always strive to do updates transparently without any impact or with very minimal impact for our users.

As part of this maintenance, the back-end will be updated with the latest version and security features.

Maintenance Window: November 26th from 23.00 to 03.00 CEST (November 27th).

If you have any questions, you can contact us at supportportal.thalesgroup.com/csm.

Thank you for your continued trust.

Kind regards,
Thales Service Desk
Nov 13, 14:25 CET
Nov 26, 2025
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.