All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

Uptime over the past 90 days. View historical uptime.
EU Service Zone ? Operational
90 days ago
99.98 % uptime
Today
US Service Zone ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2025

No incidents reported today.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
OneWelcome planned maintenance for October 7th from 23.00 to 03.00 CEST
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 23:00 CEST
Scheduled - Dear Customer,

To ensure OneWelcome's infrastructure is robust, stable, and secure, we need to conduct necessary updates in the Identity Cloud Platform.

All our services are deployed over multiple instances for high availability, hence we expect no service downtime during this maintenance.

We always strive to do updates transparently, without any impact or with very minimal impact for our users.

As part of this maintenance, the backend will be updated with the latest version and security features.

The updates will be conducted on October 7th from 23.00 to 03.00 CEST (October 8th).If you have any questions, you can contact us at supportportal.thalesgroup.com/csm.
Sep 25, 11:13 CEST
Oct 7, 2025
Oct 6, 2025

No incidents reported.

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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.