All Systems Operational

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

EU Service Zone Operational
90 days ago
99.99 % uptime
Today
US Service Zone Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Feb 8, 2026

No incidents reported today.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026
Resolved - This incident has been resolved.
Feb 2, 12:47 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 12:40 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 2, 12:39 CET
Investigating - The Thales Incident Response Team is actively investigating reports of a potential service interruption with ACCESS services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.

Feb 2, 12:39 CET
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026
Resolved - This incident has been resolved.
Jan 26, 13:22 CET
Investigating - The Thales Incident Response Team is actively investigating reports of a potential service interruption with RITM services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.

Jan 26, 13:14 CET
Jan 25, 2026

No incidents reported.