Investigating issues with Events Reporting
Identified - A workaround has been implemented, and Old Event reporting is currently functioning as expected. However, some issues persist with New Event reporting, where users are able to query but are unable to access the events. Our team is actively working to resolve this issue and will provide further updates as they become available.
Aug 28, 2026 - 05:08 UTC
Investigating - The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Aug 28, 2026 - 04:31 UTC

About This Site

Welcome to the Thales OneWelcome Identity Platform Status Dashboard.

This platform keeps you informed with real-time updates on the availability, performance, and overall health of our cloud infrastructure services. It serves as a centralized hub for critical notifications, including upcoming maintenance schedules, service disruptions, and any ongoing incidents affecting a large-scale subset of customers. Additionally, it provides regular progress updates on issue resolution, ensuring transparency and keeping you aware of any potential impact on your services. By staying connected to this platform, you can proactively plan for maintenance events and stay informed about the operational status of our cloud environment.

You can subscribe to receive real-time notifications directly to your email, ensuring you stay informed about the latest service statuses and important updates.

This page also provides a comprehensive history of infrastructure service availability, allowing you to review past performance and track incident resolutions over time. Simply click the "Subscribe to Updates" button to receive email alerts from the Status Dashboard. Stay connected and up to date with the Thales OneWelcome Identity Platform Status Dashboard.

Uptime over the past 90 days. View historical uptime.
EU Service Zone Degraded Performance
90 days ago
99.5 % uptime
Today
US Service Zone Operational
90 days ago
100.0 % uptime
Today
Additional Services Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Support Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2026
OneWelcome planned disruptive maintenance for August 27th from 21.00 to 01.00 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 UTC
Scheduled - Dear customer,

To ensure OneWelcome's infrastructure is robust, stable, and secure, we need to conduct necessary updates in the Identity Cloud Platform.

During maintenance, we expect no major downtime, but during the maintenance window,there could be short service interruptions.

We always strive to do updates transparently without any impact or with very minimal impact for our users.

As part of this maintenance, the backend will be updated with the latest version and security features.

The updates will be conducted on August 27th from 21.00 to 01.00 UTC. If you have any questions, you can contact us at supportportal.thalesgroup.com/csm.
Aug 18, 10:52 UTC
Aug 27, 2026
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026
Investigating issues with ACCESS component
Resolved - This incident has been resolved.
Aug 24, 11:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 24, 11:51 UTC
Investigating - The Thales Incident Response Team is actively investigating reports of a service disruption with ACCESS services.

We apologize for any inconvenience and will update this incident with additional information as it becomes available.
Aug 24, 10:58 UTC
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
EU Zone - One Welcome Planned Back-end Maintenance - RITM
Completed - The scheduled maintenance has been completed.
Aug 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 18:00 UTC
Scheduled - To maintain the robustness, stability, and security of the OneWelcome Identity Cloud Platform, we will perform essential infrastructure updates during the maintenance window below.

Our services run across multiple instances for high availability; however, up to 5 minutes of service downtime may occur during the maintenance window.

Maintenance window: 20th August 2026, 18:00–19:00 UTC

This maintenance includes backend upgrades and the deployment of the latest security features.

Questions? Please reach out at https://supportportal.thalesgroup.com/csm?
Aug 10, 14:06 UTC
Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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Incident Categories

Operational
All systems are operational
Degraded Performance
The cloud infrastructure is experiencing degradation of service impacted but works intermittently.
Partial Outage
One of the cloud nodes is currently down; however, services remain operational as they are being hosted on alternative cloud nodes.
Major Outage
All cloud nodes are down, impacting services for all customers.
Maintenance
There is a planned upcoming maintenance.